Refund and Returns Policy

Overview

At Sangalo Tech Pvt Ltd, we want you to be completely satisfied with our courses, products, and services. This Refund Policy explains the circumstances under which you may be eligible for a refund, and how to request one.

Course Refunds

We offer the following refund terms for our training courses:

• If you cancel your enrollment within 7 days of purchase and before attending more than the first class session, you are eligible for a full refund of the course fee.
• Cancellations made after the first class session but within the first 14 days are eligible for a 50% refund.
• No refunds are issued after 14 days from the date of purchase or after completion of more than 25% of the course.

Software Products and Services

For our software products and development services, refund terms are specified in the individual product agreement or proposal provided to you at the time of purchase. Unless otherwise stated in writing:

• License purchases for ready-to-deploy software are non-refundable once access has been granted.
• Custom development projects may be eligible for a partial refund for unperformed work, calculated on a pro-rata basis, if the project is terminated by you before completion.
• Consulting or support service fees are non-refundable once the service has been delivered.

Non-Refundable Items

The following are not eligible for a refund:

• Certification or exam fees that have already been processed.
• Course materials or digital resources that have been fully downloaded or accessed.
• Any service rendered or delivered in full.
• Transactions that have been reported as fraudulent or in violation of our Terms and Conditions.

How to Request a Refund

To request a refund, please contact us with your enrollment details:

• Email: info@sangalotech.com
• Phone: 9801012030 / 01-4961367
• Address: Lokanthali, Bhaktapur, Nepal

Please include your name, the course or product you purchased, the transaction date, and the reason for your request. Refund requests must be submitted within the applicable period described above.

Processing Time

Approved refunds will be processed within 7–10 business days using the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Contact Us

If you have any questions about this Refund Policy, please contact our support team at info@sangalotech.com or call us at 9801012030.